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It's not my fault -- blame Warner Bros.

It's starting to seem like I spend all my time apologizing to you for not posting more often. This time, it had more to do with persistent lack of home Internet service than anything else. It was out...

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Doing a 180 on the 360-degree view

One of the pillars of CRM thought is that businesses want to have a 360-degree view of the customer. Every vendor says so, and so do most (if not all) analysts. Clearly, we're not a very creative...

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IT Expo: At least the steak was good ...

People have referred jokingly to Florida as God's Waiting Room. I was just there, and I'm not convinced that the office visit we're waiting on is upstairs.Miami was a humid, foggy swamp for my day's...

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The power of honesty, and a contest

This is an attempt to rewrite a long and insightful post from a week ago that was eaten by the Internet and my own stupidity. Chances are that it will be shorter and less insightful, but that's because...

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Whatchamacallit

Permit me to indulge in a potential conflict of interest. I found this post the other day talking about how CRM is dying or dead as a buzzword. On the one hand, it probably hurts me to give the post...

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The word from Microsoft Convergence

The good news: I got 30 minutes to interview Steve Ballmer about Microsoft's CRM strategy. The bad news: I can't talk about it here. I promised Kim Stocks (MSFT PR handler and all-around skilled woman)...

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Remember me? I used to blog ...

As usual, I'm apologizing for not being more regular about keeping you folks engaged, so this is a thank-you to all 5 of my fans for not giving up on me. Remember that post I did in March about...

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His Five-Year Mission

Just a quick note to all you who watch the people who watch CRM on your behalf -- this month marks five years of insight and advice from Brent Leary, author, radio host, and friend. The commemorative...

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Adventures In TV Buying

Or (referencing their horrible radio spots) "You don't go to B&H; you go through B&H."Meaghan and I decided to gracefully retire my 19" CRT TV in favor of the latest and greatest, and today was...

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For Harold Lager

I've discovered that Fathers Day is a very difficult holiday for me now. Two years ago, my father, Harold S. Lager, died on Fathers Day weekend. It was also right before his and Mom's 43rd (I think)...

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